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Board’s complaint handling needs improvement, says WV audit

A West Virginia audit of the Board of Examiners for Registered Professional Nurses, published in August, noted several weaknesses, particularly concerning the Board's process of resolving complaints and administering disciplinary action. The review also cites issues with the board's complaint process and the board's website. PERD found that in 3 of the 81 cases sampled, the board allowed months to go by without receiving responses from licensees to complaints and a consent order.

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