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States hit “Reset” on licensing boards’ complaint-handling

November/December 2011 Two new laws addressing complainant rights in Texas and Washington take opposite tacks: One law is likely to provide more protection to licensees, while the other could expand complainants' access to information. But in adopting the laws, both states have responded to lawsuits or highly publicized discipline cases by taking unconventional, if not radical, approaches to regulating boards' handling of complaints.

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