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California audit slams $92 million ill-functioning licensing data system

With 1.2 million license renewals and 300,000 applicants to process every year, California's Department of Consumer Affairs (DCA) hoped in 2009 that a $28 million contract with the company Accenture for a new information technology system would speed and streamline online processing.

With 1.2 million license renewals and 300,000 applicants to process every year, California's Department of Consumer Affairs (DCA) hoped in 2009 that a $28 million contract with the company Accenture for a new information technology system would speed and streamline online processing.

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